|Должность:||IT, Telecommunications, Mass Media|
|Страна, регион:||Украина, -|
|Языки:||английский(SRW), португальский(---), русский(sRw), японский (SRW)|
WORK EXPERIENCE: 1) Led and operated a department of 32 people that delivers online IT service and customer service 24x7x365 to U.S, Canada and Western Europe; Responsible for daily operation of the Kyiv office and coordination between the Kyiv and U.S. offices; performed research on competitors and industry trendsat a Ukrainian-American IT services company
2)Managed a department of 4-6 people, responsible for all marketing activities from preparing printed material to organizing and participating in exhibitionsl; Proposed and ran an advertising campaign that led to 20% increase in retail sales of a Russian-language business monthly; Designed and built a database to store and centralize customer information at an American publishing company
3)Responsible for day-to-day operation of World Bank project to develop information systems in Ukrainian energy sector; Accounting of project finances, and daily communications with project members in Ukraine, overseas and headquarters in Tokyo; Ensured smooth daily operation according to project schedule by maintaining good communications with all employees and efficient task allocation at a Japanese consulting engineering services company
4) Identified and troubleshot network problems that impacted data message delivery; Provided leadership in systems knowledge through training and hands-on mentoring of other System Analysts; Acted as operation manager in his absence to work out network problems with other departments, and to respond to customer requests; Delivered 75% improvement in quality of data message service; Department representative in telecommunications product/systems development teams in areas of testing, deployment monitoring, training, and post-deployment monitoring and troubleshooting; Development, execution, and validation of qualitative testing on systems and products; Delivered 95% reduction of defect-fixes in post-product-development stages at an international electronic messaging company in U.S.
LANGUAGE SKILLS: Japanese (native), English (fluent), Russian (good), Ukrainian (beginning), Portuguese (beginning)
COMPUTER SKILLS: 10 years of computing in PC environment with Microsoft-based programs in English, Russian and Japanese; English touch-typing: 76 words per minute with 80% accuracy; Intermediate-advanced knowledge and skills in Windows 3.1/95/98/2000 Professional, MS Office 97/2000 (Word, Excel, Access, PowerPoint, FrontPage, Outlook), MS Outlook Express 5.0/5.5/6.0, MS Internet Explorer 5.0/5.5/6.0, MS Project, MS Visio 4.0, Netscape Communicator/Navigator, WordPerfect 6.1, Canvas, SAS, Minitab, Neuron Data programming language, WinZip, WinRAR, etc.
|добавлено 2002-01-29||показано 1046 раз|